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Partner products

Partner products

What is a partner product?
Partner products are items are specially marked “Partner Product”, and they are a selection of items sold by independent professional sellers via our website. We allocate space on our website for these professional sellers so that they can benefit from increased visibility. Please rest assured that all of our sellers are qualified and they have been carefully selected by Spartoo for their quality products and services. You will also benefit from secure payment and Spartoo’s high standards when placing your order. Products are marked with the "Partner Product" icon on the product page. It is also possible to filter products by vendor ("Spartoo" or "Partner Products"). The links available on each product page allow you to see the seller’s information regarding payment, delivery policy, and return policy.
Payment, delivery and returning partner products terms and conditions
If you place an order which includes partner products, you are subject to the payment policy of the seller(s) in question, who are the sellers who will despatch the product(s) to you directly. You can pay by bank card or Paypal. When you purchase a Partner Product, your bank details are never given to the Vendor. The payment policy is available on the product page, to the right of the photograph and underneath the box with the sizes. In general, there are only two payment methods for partner products, which are the following: -Visa or Mastercard credit/debit card (full payment only) - Paypal
Delivery and Returns
The delivery policy is available on the product page, to the right of the photograph and underneath the box with the sizes. You can click on the links for delivery and returns to have more information. Please note that while we try to recruit partner merchants who offer the same delivery services (free delivery and free returns) as Spartoo, this is not always the case, and our Partner Merchants are free to set their delivery cost and offer or not a free return.
How does delivery work for partner products?
Once your order has been placed on, the Partner Merchant despatches your order within 48 hours. Following the shipment of your order, you will receive an email in which you will find the name of the company that will deliver the parcel and your parcel tracking number. You can then go onto the couriers website to track your delivery.
How do I return a partner product?
It is possible to return the products purchased from a Partner Merchant, within the deadline to make your return. This delay is presented in the return policy on the product page. You make the return request by logging into your account on the site in the section called my returns. The return is at your charge. You will receive an email with the return address to which you will need to return the product and a returns code to copy on a sheet of paper which you will then put inside the parcel. Once your product is received by our Partner Merchant, the Merchant will confirm your refund and Spartoo will refund you the price you have paid for the product.



Prices shown on the product pages and in the shopping bag are prices inclusive of VAT, at the current VAT rate.
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