1 Retailer Identification
Updated 04/07/2023
Company SPARTOO
Public limited company capitalized at €364.561,76 with head office at 16 Rue Henri Barbusse, 38100 Grenoble, FRANCE registered with the RCS at Grenoble, France under number 489 895 821.
Customer Service:
Tel: 02033 182709
Email : adriana@spartoo.co.uk
Monday-Friday: 8am-4pm
2 Application of the Terms and Conditions
The acceptance of the terms and conditions of sale there implies the enforcement of these conditions. They apply to all orders placed by the customer on the site SPARTOO.CO.UK. They involve a contract between SPARTOO.CO.UK and the customer.
These general conditions of sale may be subject to amendment, the version that applies to the customer order is the version that is on the site on the date that the customer places their order. Changes to to these terms of sale are binding for SPARTOO.CO.UK customers purchasing after they are posted on line and cannot be applied retrospectively to transactions previous to this date.
All site users must respect the general conditions of sale.
SPARTOO.CO.UK also offers products that are sold and shipped by Partners: 'Partner Products'. These general conditions of sale do not apply to the price, the payment methods and the verification of payment, loyalty points, gift vouchers, coupons, the type of delivery or the returns policy of merchants. Each Partner has their own terms and conditions. All customers are recommended to become familiar with these (delivery policy, returns policy, general Terms and Conditions) when they are selecting the size and colour while placing the order of the 'Partner Product': payment method, delivery type and delivery address.
3 Validity of Our Offers
Our offers are intended solely for consumers with a delivery address within the United Kingdom. Our delivery service does not include the Channel Islands, BFPO and PO Box addresses.
The items displayed on the site are available while stocks last.
SPARTOO.CO.UK will notify the customer by email should an unavailable item be ordered. In the case of a debit or payment of an item that is not available, SPARTOO.CO.UK commits to propose a credit note or refund to customers within 15 days. The order will be cancelled automatically.
4 Presentation of Products
The items available are described and presented with as much precision as possible. The customer is to read the description of each product in order to know the specific details and properties. The customer needs to inform themselves before placing their order. The choice and purchase of a product is the sole responsibility of the customer.
However, should an error or omission occur within the information, SPARTOO.CO.UK cannot be held responsible. All customers are encourraged to inform SPARTOO.CO.UK of any error that can be found in a product description.
5 Customer account creation
To place an order, the customer must first of all create a customer account. The following details must be completed: email address, title, surname, first name, gender, date of birth, delivery address, telephone number. The customer is then asked to create a password. This information will not be passed on to third parties.
The customer must provide complete and accurate information. Any impersonation, identity theft or false information could lead to the closure of a customer account and may result in prosecution. Multiple inscriptions, use of a customer account by multiple people or other fradulent activity may result in termation of the customer registration.
The customer has the means to purchase the products offered on the site SPARTOO.CO.UK.
SPARTOO.CO.UK refuses all sales to minors under 16 years of age without prior permission from their parents or guardians.
6 Price of products
All prices are listed in Pounds Sterling (£GBP) inclusive of VAT for the United Kingdom, excluding delivery cost. We reserve the right to change prices if there is a change in the VAT rate. These changes may be passed on in the price of the items without previously informing the customer. SPARTOO.CO.UK reserves the right to change its prices at any time but products are invoiced at the price applicable when the order is registered.
Prices take into account possible reductions that would be granted on the site, excluding Partner Products. These prices are firm and not revisable during their period of validity, as indicated on the site. SPARTOO.CO.UK reserves the right, outside this period of validity, to modify the prices at any time. Prices do not include the costs of processing, shipping, transport and delivery which may be charged extra, if so specified on the site. The payment requested from the Customer corresponds to the total amount of the purchase, including these costs.
For Partner Products, the customer must refer to the Terms and Conditions of the respective Partner concerning price.
An invoice is issued by SPARTOO.CO.UK. The invoice is available to be downloaded from the website once the order has been despatched.
7 Ordering and Secure Payment
7.1 : Order
Those residing in the Channel Islands, or with a BFPO adress or PO Box are not able to order on SPARTOO.CO.UK.
The customer validates their order as follows. The validation entails the acceptance of the present terms and conditions of sale on SPARTOO.CO.UK and of our Partners where there are one or more partner products. The customer interested in an article visible on the site SPARTOO.CO.UK follows the below process in placing their order.
- Choose the size and colour
- In the basket, verify the order details (colour, quantity, size, price, etc…) with the posibility to modify, to add and delete articles.
- During the first order, complete the customer account registration form with a password.
- If the customer is benefitting from a special offer (excludes Partner Products), previously knowing the relevant code that is applied to the relevant field.
- Choose the payment method, the delivery type and the delivery address.
- Once validated, validation is definitive and irreversible as follows. All orders validated lead to a payment obligation.
- An email of confirmation of your order is sent as final sale proof after the receipt of the full amount (which is not a deposit payment). The Products are reserved for 7 days.
Any validated order results in a payment obligation.
The transfer of ownership of the products sold by SPARTOO.CO.UK in favor of the Customer, will occur only after full and proper payment by the latter, and this whatever the delivery date of the products. The retention of title clause does not prevent the risk of loss or deterioration of the goods to be borne by the Customer as soon as it is delivered at home or withdrawn in relay.
It is the Customer's responsibility to verify the accuracy of the order and to report any errors immediately.
7.2 : Payment
- Payment by credit or debit card
The Customer shall provide the number of his / her bank card associated with the expiry date and the security code.
Finally, he validates his order by clicking on the "Confirm" button. In order to secure the payment, in some cases confirmation of the payment is made only after entering a 3D-Secure code provided by the bank. By checking the Remember box, the Customer agrees that the credit card number associated with the expiry date will be retained for future purchases. - Paypal
To any holder of a PayPal account, the payment is done online, by this account, simply stating the email address and PayPal password.
Thus, the Client's financial information is never communicated to SPARTOO.CO.UK. PayPal encrypts and protects the card number once and for all. - Payment in 3 instalments
Customer can opt to pay in 3 instalment with credit card. This payment method is available for orders over £50. One third of the purchase amount is debited immediately, the second third one month after purchase and the final third instalment 2 months after purchase. There is an additional charge of £5 when using this payment method. - Klarna
Payment can be made by Klarna. Klarna is a service provider offering customers a credit service for their purchases. Klarna offers payment in three instalments free of charge.
This payment method allows customers to spread the payment of their purchases over 3 instalments. Payments are automatically debited from the customer's registered debit/credit card until the order has been paid in full. The first payment will be taken when the order is placed. The other two payments will be taken every 30 days, once the first payment has been made.
If the Customer makes a return within 14 days of purchase, the first payment will be refunded and the next two payments will be cancelled.
This payment method is only available online and for orders of a minimum of €35 and a maximum of €1,500.
Once the Klarna payment method has been selected, a direct debit schedule will appear. The Customer must then accept Klarna's general terms and conditions of use, privacy notice and cookie use policy.
The Customer must then confirm their telephone number. A verification code will be sent to this number. The Customer must enter the verification code in the box provided for this purpose. The Customer must then confirm their e-mail address and complete the information requested in order to create a Klarna account.
Once the Klarna account has been created, the Customer must enter their bank card details on this account in order to pay for the order. In order for the bank card to be taken into account, the country in which the Customer's bank card was issued must correspond to the country of the website on which the order is placed.
Once payment has been made, the Customer will receive a confirmation email from Klarna and a confirmation email from Spartoo. The Customer can track payments made and the payment schedule via the KLARNA application.
For any additional questions, Klarna's customer service is available to the Customer.
- Payment by Gift Card
Payment by gift card is possible. Customer will inform in Coupon section the gift card number. If the amount of the order is greater than the amount of the gift card, the Customer will have to complete the payment by another means of payment. If the amount of the order is less than the amount of the gift card, the Customer may use the balance for a next order within the period of validity of the gift card. In case of return of a product on an order, the amount of the instalments to come will be modified by deduction of the price of the returned product.
7.3 : Non-payment
SPARTOO.CO.UK reserves the right to refuse to make a delivery or to honour an order from a Customer who has not paid in full or in part for a previous order or with whom a payment dispute is being administered or if there is a risk of fraud.
Any rejection of credit card, any rejection of payment, any abusive dispute with Paypal may give rise to a recovery procedure by the company SPARTOO.CO.UK. For all recoveries of arrears, SPARTOO.CO.UK will apply penalties and, in addition, collection costs may be payable.
7.4 : Payment Verification
SPARTOO.CO.UK verifies all orders that have been placed on its site. These verifications aim to protect SPARTOO.CO.UK from abusive practices: identity theft and payment fraud. SPARTOO.CO.UK may request documents from a customer to verify an order: proof of address and identity of the person ordering, etc.
If these documents are not received within 10 days, the order will automatically be cancelled. Any receipt of non-compliant documents will also result in the cancellation of the order.
7.5 : Security of payments
In order to ensure security of payments, the SPARTOO.CO.UK website uses a secure payment service. This service integrates the SSL security standard. The confidential data (the 16-digit bank card number, the expiry date and the security code) are directly transmitted encrypted on the server of the bank without passing on the physical media of the SPARTOO.CO.UK servers. When the order is validated, the payment request is directed in real time to the secure remote payment manager. The latter sends an authorization request to the bank card network. The telepayment manager issues an electronic certification, which will be proof of the amount and date of the transaction.
8 Identification
The Customer who has already made a purchase on the SPARTOO.CO.UK site can choose a password that will allow him / her to re-fill the forms prior to placing the order.
The Customer already registered is recognized on the site as a customer of SPARTOO.CO.UK. The password of the client of SPARTOO.CO.UK is strictly confidential and personal. Under no circumstances should it be disclosed or communicated to anyone.
If the password is forgotten, the SPARTOO.CO.UK Customer can click on the link «Forgot your password? Click here", on the identification page. On the following page, the Customer will have to enter their email address and click on «Send». Customer will then receive a link in his mailbox allowing him to reset the password. This new password will automatically replace the old one.
To order again, the SPARTOO.CO.UK Customer must log in by entering their username and new password in the space dedicated for this purpose. This password is not used in any way to make any payment.
9 Delivery operated by SPARTOO.CO.UK
For the Partner Products, the Customer must consult the general conditions of sale of the Partner concerning its delivery policy.
At this time we are unable to deliver any orders to the Channel Islands, BFPO addresses or PO Box addresses.
The delivery times indicated are based on the date of order and are presented in working days (Saturday, Sunday and public holidays are not taken into account in the calculation of delivery time). In case of force majeure, SPARTOO.CO.UK can not be responsible for the delayed delivery.
SPARTOO.CO.UK offers several delivery methods which are automatically selected according to the products put in the basket. They are visible on the payment page.
In one order with several products, the customer can have 2 different delivery methods and he will receive 2 separate packages according to the delivery.
9.1.Products despatched from our UK warehouse Evri Standard delivery
Mainland: 2-4 working days
Northern Ireland: 3-5 working days
Delivery costs
Orders over £30: Free
Orders under £30: £2.50
Evri Express delivery
Delivery time: 1-2 working days for all orders registered before 12 pm, depending on the delivery postcode. The delivery time will be indicated on the payment page.
Delivery costs:
Orders over £30: £3.98
Orders under £30: £4.98
9.2. Products despatched from our French warehouse
UPS Standard delivery
Mainland: 3-5 working days
Northern Ireland: 4-6 working days
Delivery cost: £4.98
From 1 January 2021, all orders above £135 in value will be subject to Customs Duty at delivery.
UPS Express delivery
Delivery time: 1 to 3 working days for all orders registered before 1 pm., depending on the delivery postcode. The delivery time will be indicated on the payment page.
Delivery Cost: £12.98
From 1 January 2021, all orders above £135 in value will be subject to Customs Duty at delivery.
9.3 VAT and Customs Duties
Any order placed on the Site and delivered may be subject to any taxes and customs duties imposed when the package reaches its destination.
These customs duties and any taxes linked to the delivery of an article are at the Customer's expense and are the responsibility of the Customer.
SPARTOO.CO.UK is not obliged to verify and to inform the Customer of customs duties and taxes applicable. By ordering on the Site, the Customer is considered as the official importer and obliged to respect all the laws and regulations of the country where the merchandise is received.
Clients should be aware that cross-border supplies may be subject to an opening and inspection procedure by the customs authorities.
10 Money-back guarantee
All items purchased on the SPARTOO.CO.UK site may be a return to "Money-back guarantee" if the client will not maintain a product for legitimate reasons: the product does not please has not the right size, not the expected color, etc .... The SPARTOO.CO.UK products can be exchanged or refunded the amount set (free return see 10.1).
The Partners Products will only be reimbursed (the conditions specific to each vendor are on the product card).
To be accepted, returns must meet the following specifications:
- The product(s) must never have been worn outdoors. The product(s) is (are) to be in new condition,
- The returned product(s) must correspond to the product(s) delivered,
- The product(s) is (are) returned in its (their) original packaging in good condition (shoe box not taped), all in a package properly closed,
- The product (s) is (are) returned within 30 days of receipt of the order,
- Empty packaging will be refused for any exchange or refund,
- Customers must follow the procedure below.
Any customer can exercise a right of withdrawal according to the European directive 2011/83 / EU for all articles purchased on the site SPARTOO.CO.UK. It must do so within 14 days from the receipt of the order by the client himself or a third party he has mandated. It must imperatively have sent by mail or by mail, within this period, possibly via the following completed form:
For the attention of SPARTOO, 16 rue Henri Barbusse, 38100 Grenoble, France at adriana@spartoo.co.uk
I hereby notify you of my withdrawal from the contract for the sale of the following property:
Product Number:
Order number :
Ordered the .... .. and received the .....
Consumer Name:
Consumer Address:
Dated
Signature (if done by paper)
The customer will then be refunded upon return of all products in the order in new condition, in their original packaging (a check will be carried out systematically), including delivery costs (excluding additional costs arising from the fact that the customer has chosen, if necessary, a type of delivery other than the least expensive type of standard delivery offered by SPARTOO.CO.UK). The costs of return will be borne by the customer. This return will be made without undue delay and in any event no later than 14 days from the receipt of the withdrawal form.
10.1: The means to make a return are as follows:
- Free return by Collect +. All other return methods will be at the customer's expense.
For Partner products, the conditions specific to each vendor can be found on the product sheet.
10.2: The return procedure is as follows:
Step 1: Customer account
Sign in to your SPARTOO account with your email address and password and go to the "My Returns" section to complete the return request form.
Step 2: Get the label
- If the return is free and offered by SPARTOO.CO.UK: you will receive an email with a link to print the return shipping label.
- If the return is at the expense of the customer: you will receive an email with the return address to which to return the product.
Step 3: Deposit the parcel at the carrier
- Free return: Take the parcel to your neareast Collect + drop off point. Valid for all items owned and shipped by Spartoo. Partner Products have different return conditions.
- Return at your own expense: Return the package using the shipping company of your choice.
Keep proof of posting of the parcel for any subsequent dispute.
The return is processed within 7 to 10 working days.
11 Process Regarding Parcels Not Delivered by Our Transport Provider
11.1: Returned as “UNDELIVERABLE” :
Consignments returned by the transporter with the following remark: Undeliverable.Once we have received and accepted your consignment, SPARTOO.CO.UK will contact the customer in order to send the order if the product is still available or to offer a refund if the customer prefers.
SPARTOO.CO.UK reserves the right to offer a refund for the order and not to re-ship it in the event several Undeliverables have been identified.
11.2 : Returns due to "NOT CLAIMED" :
Consignments which have not been claimed by the customer with Hermes within the time limits.Once we have received and accepted your consignment,SPARTOO.CO.UK will contact the customer in order to re-ship the order if the product is still available or to offer a refund if the customer prefers.SPARTOO.CO.UK reserves the right to offer a refund of the order and not re-ship it if several "NOT CLAIMED" have been identified.
11.3 : Returns due to "REFUSED" :
You have refused your consignment on delivery. Once we have received and accepted your consignment,a credit note will be put in your customer account in the 72 hours following receipt of your consignment. You can request the cancellation of your credit note and its refund directly on your customer account from section « My vouchers ».
In the event a consignment is returned due to " UNDELIVERABLE ", "NOT CLAIMED ", or "REFUSED", SPARTOO.CO.UK cannot guarantee the reservation of items ordered and may need to offer a refund for the order if the product(s) is/are unavailable.
For Partner products, the customer must refer to the seller's own conditions. Please note: for partner products, the customer will be refunded in full. It is not possible to replace the item.
12 Responsability
For all the stages of access to the site, consultation, filling of forms, ordering, delivery of items or any other service, the company SPARTOO.CO.UK has only one obligation Of means. Consequently, SPARTOO.CO.UK can not be held liable for any inconvenience or damage inherent in the use of the Internet and totally external to the diligences and precautions taken by SPARTOO.CO.UK. In particular, any disturbance in the provision of the service, or any external intrusion or presence of computer virus, can not engage the responsibility of SPARTOO.CO.UK. Likewise, any act qualified as force majeure within the meaning of the jurisprudence of the Court of Cassation exempts SPARTOO.CO.UK completely from any liability. Customers benefit from the guarantees granted by the brands present on the site.
13 Intellectual Property
All elements on the SPARTOO.CO.UK site, visual or audio,including the underlying technology, are protected by copyright,brand and patent law.
They remain the exclusive property of SPARTOO SAS.
All hypertext links forwarding to SPARTOO.CO.UK and using in particular framing, deep-linking, in-line linking or any other deep linking technology is strictly prohibited.
In all events, any link, even authorised, must be removed when requested by SPARTOO SAS
14 Protection of Personal Data
14.1: Collection of personal data
When creating the Customer's account and when ordering the Customer on the SPARTOO.CO.UK site, SPARTOO collects personal data. All the data collected is adequately, relevant and limited to what is necessary for treatment purposes (points 2 and 3). The person responsible for collecting the data is SPARTOO SAS, Simplified Joint Stock Company, registered under number 489 895 821 RCS GRENOBLE, whose registered office is located at 16 rue Henri Barbusse 38100 Grenoble - France. SPARTOO has declared to the CNIL (French data protection organization) the protection of the personal data of Clients and its fight against fraud: declaration n ° 1182432.
The term "personal data" means all data which identify an individual, including, for example, surname, first name, telephone number, date of birth, gender, e-mail address, postal address, IP address and any information That the Customer will choose to communicate to SPARTOO.CO.UK about it.
For the purposes of combating fraud as set out below (points 2 and 3), SPARTOO.CO.UK is also likely to keep information for a limited period (point 5) on transactions carried out on its sites, including a truncated part of the bank card numbers used to carry out The said transactions and their expiry date.
14.2: Purpose of Data Collection
Personal data shall be collected only for specified, explicit and legitimate purposes to fulfill one or more of the following purposes:
- manage the orders on the Site,
-developing trade statistics, conducting market and behavioral studies,
-constitute and manage prospect files, including technical operations such as standardization, enrichment and duplication,
- carry out operations relating to the management of customers,
-select a clientele to carry out prospecting and promotional activities,
- address requests and promotional messages from SPARTOO.CO.UK. The Customer may unsubscribe at any time from these offers by clicking on the link provided at the bottom of the relevant e-mails.
- comply with our legal and regulatory obligations.
-fight against fraud
14.3: Recipients of collected data
Only SPARTOO.CO.UK and the external companies contractually linked to SPARTOO.CO.UK for the processing of the Customer's order have access to the information communicated. The categories of persons who will have access to personal data within SPARTOO are, within the limits of their respective attributions, the commercial, administrative, technical and control services (auditors, Internal control procedures, etc.)
Personal data may also be sent to public bodies solely for the purpose of meeting legal obligations, auxiliaries of justice, ministerial officials and bodies responsible for collecting debts.
All necessary precautions are taken to safeguard the security of personal data and in particular to prevent them being deformed, damaged or unauthorized by third parties.
SPARTOO reserves the right to sell commercially the data that it collects on the site if the Customer has checked the words "I wish to receive the best plans of partners of Spartoo". You can subsequently withdraw your consent at any time by unchecking the same mention. Any treatment based on consent given prior to withdrawal is lawful.
The company SPARTOO may then have to transfer the data to foreign companies. It undertakes to communicate these data only to foreign companies which have the same level of data protection as France and the European Community.
14.4: Retention of personal data
The collected data is kept for a period of five years from the last transaction carried out on the site or from the last update of the customer account. Some of your bank details, such as truncated bank card numbers and expiry dates, will be kept for a period of 13 months for fraud-proof purposes. The cryptogram is however systematically destroyed after effective, complete and unchallenged transaction. As part of the Premium service, you can consent to the retention of truncated bank card numbers and their expiry dates for a period of thirteen months from the last transaction you made on the Site or the last update your customer account. This consent is expressed when you check the "Remember" box. You may subsequently withdraw your consent to this retention at any time by giving the same notice. In the absence of a new transaction or update of your customer account during the five-year period, the data concerning you will be deleted automatically.
14.5: Cookies
SPARTOO.CO.UK measures the number of page views, the number of visits and visitor activity on the site and how often they return using cookie technology.
A cookie does not identify the Customer. It records information relating to the navigation of the Customer's computer on the SPARTOO.CO.UK site (the pages consulted, the date and time of the consultation, etc.) and to be able to read them during subsequent visits.
Data collected by cookies are strictly for internal use only and are never transmitted to third parties.
The use of cookies, clean or third parties, not necessary for the operation of the site requires an express consent of the Client. The manifestation of the consent or the opposition to the use of cookies is done by a setting of the browser in an appropriate way.
Some cookies known as "advertisement cookies" allow to follow the navigation of the Client and to record the products seen, then within 90 days of presenting banners advertising related or not, with the navigation past. These cookies are linked to the Customer's internal profile (without being able to identify it). They also require your express consent in the same way as indicated above. You may also withdraw your consent at any time by clicking on the following link:
Disable advertising cookies on my profile
14.6: Right of access and rectification
When the Customer communicates personal data, it gives express consent for the collection and use of personal data.
In accordance with the law UE 2016/679, the Customer has the right to access, rectify,limit,move, interrogate and, if necessary, object to the data concerning him which can be exercised by:
Email: dpo@spartoo.co.uk
Postal mail to SPARTOO SAS-DPO -16 rue Henri Barbusse - 38100 Grenoble - France
For legitimate reasons, the Customer may oppose the processing of data concerning him or limit their use.
The customer can raise a complaint by contacting controlling authority.
14.7: Reciprocity
The Customer undertakes, in his turn, to respect, during any data collection or communication of data from SPARTOO.CO.UK not to disclose them and to keep them only for his personal use. SPARTOO.CO.UK reserves the right to refuse to communicate the data to it, such as asking the Customer to delete them.
15 Games and Competitions
All competitions are regulated on the website. The online contests organized by SPARTOO are free and may be with or without obligation to purchase. They are open to any person residing in the country concerned by the competition which will have registered to participate and who will have read and accepted the rules of the game. The duration of the competition and the modalities of participation are defined in the rules. The winners of the Games are notified by email. They will receive their prize money in the form of a coupon code or a SPARTOO.CO.UK gift card or a prize. The terms of the award and the details of the winnings are provided in the regulations.
SPARTOO reserves the right to suspend, postpone or cancel a Competition and shall not be liable for any problems that may arise during the operation.
Claims, refunds and other terms and conditions are defined in the contest rules. Any fraud or attempted fraud committed with a view to improperly collecting a gain may result in prosecution.
16 Private Sales
The products presented in "SPARTOO.CO.UK private sales" are available to all those who meet at least two of the following conditions:
- They are a customer at SPARTOO.CO.UK having opened an account on the site with a valid email address and password
- They have received an invitation by email sent to the account address
- They have received at least one email from SPARTOO.CO.UK
17 Spartoo Premium
Spartoo also offers a subscription service called Spartoo Premium.
Spartoo Premium is a subscribed service for a period of 12 months which is purchased at registration. If the customer wishes to continue to enjoy the benefits of this subscription after 12 months, they may renew the subscription by ordering the service on the website for an additional 12 months.
The Spartoo Premium advantages do not apply to partner products, displayed with the icon "Partner Product".
The benefits of the Spartoo Premium are:
- 10% immediate discount on full price items (not valid during the Summer and Winter sale periods)
- 5% extra discount on sale items during the Summer and Winter sale periods (specific dates apply)
- Free Express delivery on orders registered before 12 pm.
- Payment in 3 instalments at no extra charge from a minimum purchase of £50
- Exclusive offers : additional discounts reserved for Premium customers
Discount conditions:
- Purchase conditions for the 10% discount: this discount cannot be used on items already on sale and it cannot be combined with other voucher codes. It does not apply to brands excluded from our promotional offers and it does not apply to partner products. This discount is only valid on full-price items available on our website.
- Purchase conditions for the 5% discount: This discount can be used on an item which is already on sale during our bi-annual sales. It cannot be combined with other voucher codes. The discount can only be combined with the discount already indicated on the website during the sales. This discount is only valid during our bi-annual seasonal sales, and it does not apply to partner products.
18 Gift cards and money-off vouchers
Gift cards or coupons are in the form of discount coupons with a unique code. Gift cards and vouchers are non-refundable and can not be subject to monetary consideration. On the other hand, products purchased with gift cards or vouchers can be exchanged and be credited if they are not suitable. The gift card or voucher will be re-credited and must be used during their period of validity.
They are not combinable with other promotions or other coupons.
Excluding partner products
19 The best price guarantee
If after having bought a product on our website, the customer finds an equivalent offer at a lower price, including shipping costs, on another UK website with an online payment system, SPARTOO will reimburse you twice the price difference.
The refund of the price difference is subject to the following conditions:
- The price indicated as lower must be inclusive of shipping costs,
- The price indicated as lower must not benefit from any particular promotional offer and,
- The delivery conditions must be identical (item in stock, dispatch within one day of the order, offer of at least one free delivery on the site) and,
- The item must be identical: new, same brand, same model, same material, same colour and,
- It must be available in the same size, colour, size purchased by the customer on the site where it is offered at a lower price and,
- The offer must be made by a site governed by UK law and in pounds,
- The payment must be made by an online payment system and,
- The offer is limited to one refund per person and per item purchased from Spartoo.co.uk
The Low Price Guarantee does not apply to:
- clearance products or products on sale
- products sold on auction sites, classified ads or private sales sites
- products sold and shipped by our merchant partners
- deliveries outside of UK
How to implement the Lowest Price Guarantee
Within 5 days of their purchase, customers must send their request to Spartoo using the Customer Service contact form, in accordance with the following procedure
- include the Spartoo order number in the message
- transmission of the URL address of the site on which the cheaper item is sold as well as the URL address of the product sheet concerned.
If all of the above conditions are met, and after expiry of the legal withdrawal period and confirmation by the customer that he/she is keeping the item in question, Spartoo undertakes to reimburse the customer twice the price difference.
The refund will be made to the customer's account by a method of payment chosen by Spartoo. The refund will be made within a maximum of 30 days.
20 Environnement
20.1: Textile Industry's eco-organisation
In accordance with the provisions relating to extended producer responsibility (EPR) for those placing textile clothing, footwear and household linen products on the market, SPARTOO has joined the "Refashion" eco-organisation and is registered under the unique identifier number: FR205159_11ECMK issued by ADEME.
20.2: Packaging eco-organisation
In accordance with the provisions relating to extended producer responsibility (EPR) in the context of household packaging waste management, SPARTOO has joined the "ADELPHE" packaging eco-organisation and is registered under the unique identifier number: FR205159_01QZOL issued by ADEME.
21 Mediation
If a dispute arises, any client can send a written request from SPARTOO.CO.UK, which will do its best to solve it. If the amicable settlement attempt fails, a request to a mediator must be sent within one year of the amicable claim. The customer may enter the following "dispute resolution" platform to resolve any disputes : https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=EN.
22 Warranty
For the United Kingdom outside Scotland, the legal guarantee of conformity applies from the receipt of the product for a period of 6 years, within a reasonable time after the discovery of the lack of conformity.
For Scotland, the legal guarantee of conformity applies within a reasonable period of time after discovery of the lack of conformity and from receipt of the product for a period of 5 years.
For the whole of the United Kingdom, SPARTOO.CO.UK must provide proof within the first 6 months of the absence of non-conformity, then it will be up to the customer to prove the lack of conformity for the following months.
The guarantee of conformity does not apply in case of modification on the product, in case of normal wear and tear of the product, in case of improper use of the product, in case of non respect of the rules of maintenance of the product and for damage caused by transportation or storage of the product.
The replacement or repair of the product will be free of charge within a reasonable time unless it is disproportionate to the damage or if this is impossible. If this is not possible, SPARTOO.CO.UK will, at no charge, make a partial or total refund, as the case may be.
The product in question must have been ordered from the SPARTOO.CO.UK site and returned in the original packaging. All inquiries should be sent to the following e-mail address: aftersalesservice@spartoo.co.uk.
23 Applicable law - Language
The present General Terms and Conditions of Sale and the operations arising from them are governed by and subject to French law.
They are written in French.
In the event that they are translated into one or more foreign languages, only the French text shall be deemed authentic in the event of a dispute.
Made in Europe
Made in Europe
United Kingdom
