Customer Service 02030 264358
monday - friday : 8am - 5pm
My account | Order tracking | How to return an item? | Recommend a friend | Help & Contact

Customer feedback: Your satisfaction is our priority!

Bhavna - Monday, 14 April 2014

Came across this site purely by chance, stopped to have a look and made my first purchase. I was informed of the process at each step of the way and had the shoes on my feet within 2 days of order! The shoes are stunning and very well made. They are comfortable and will last me many years. They are very stylish and ageless, they go with smart and casual attire- what more can a girl want? Great company, good customer ethic and now with one extra customer for life. Thank you Adriana and team.

gill - Monday, 14 April 2014

Bought some pickoleno shoes and sandles from this company , brilliant they do whole sizes which is great, they were fast and efficient to get my shoes to me , would defo use this company again and again

Nottingham - Monday, 14 April 2014

Thankyou for your prompt, reliable service. The product was cheaper than elsewhere & was packaged well. I wouldn't hesitate in using your service again & I have passed on details to a friend.

Irene - Saturday, 12 April 2014

Thank you for the Gabor sandals - exactly what I wanted and delivered free the very next day. What a wonderful service.

Stephen - Friday, 11 April 2014

i searched for weeks to find a pair of red creepers.i had ordered pairs from other companies who all took the money and had to refund because they didnt have shoes in stock. found a pair with these guys,and within 3 days they were on my feet. superb

Christine - Tuesday, 08 April 2014

Fast and efficient delivery, had to change address for delivery and it was a pleasant surprise to speak to a customer service agent that actually wanted to help !!!! nothing was too much trouble well done Spartoo!!!!!!!!!!!!!!!!!

Julie - Monday, 07 April 2014

Beautiful shoes, comfortable and stylish. A classic design to be worn all year round. So so comfortable. I normally take a 37 and have wide feet, but size 3.5 fit great.

ronald - Friday, 04 April 2014

Excellent and prompt service regards return of incorrect sized shoes and the shipment of correct sized. Great web site and follow up prompt and friendly.

Ona - Friday, 04 April 2014

I was absolutely delighted when I found a pair of shoes which I had been looking for, for ages to no avail on other popular sites and then I found them on!The ordering process was easy but when I came across a particular problem the girl at customer services could not have been more helpful. The shoes arrived super fast and I was able to track them from when they left France. Really pleased to have stumbled across Spartoo and I for one will definitely return. Hassle free online shopping, thank you

Richard - Friday, 04 April 2014

New customer. Found discount voucher. Quick shipping. Great item. Unfortunately had to return the item. Issued refund within a day back on my card. Wow! Fully recommended.Definately use again.

David - Thursday, 03 April 2014

Brought these for my wife who has had two broken feet ,My wife tells me they are very comfortable and they are helping her feet, very good value for the price quick delivery would use this company again.Thanks

trudy - Monday, 31 March 2014

Great GEOX Girls High Top Trainers. Didn't realise they had flashing lights, can't remember seeing this on the website but still like the product.

Donna - Monday, 31 March 2014

I was really happy with the ease of order placing, the very personal response and the prompt delivery.

Kayleigh - Monday, 31 March 2014

I ordered 2 lots of shoes fromThis website and found the whole process easy and straight forward. I regularly received emails to advise me on my order which I appreciated. When I had to send an item back the process to do this was also simple and I appreciated this also.

Laura - Friday, 28 March 2014

Spartoo is excellent at customer service, which is a great asset for an online company. Otherwise, still great choice of shoes and competitive prices. thank you!

henrietta - Thursday, 27 March 2014

Package arrived promptly - both pairs of shoes were a good price and as described. Good email communication regarding order & dispatch. Will definitely use again - thank you

Lily - Thursday, 27 March 2014

Was really happy with my purchase from Spartoo. Everything from delivery to the correspondence with the customer service team. Overall I would definitely recommend Spartoo to a friend. Thank you ever so. X

Andy - Wednesday, 26 March 2014

Ive just bought a pair of K-Swiss trainers from Spartoo. I've been wearing the K-Swiss Arvee 1.5 trainers for years because they look good, wear well and are very comfortable. But to find a pair at such a great price was a real bonus. They were posted the next day and I received them a day later, as quick as that. I'm really pleased with my trainers and the whole experience of buying from Spartoo. Thanks very much and I look forward to doing business with you again. Andy.

Jill - Monday, 24 March 2014

I bought the most lovely Rocket Dog shoes from Spartoo at a reasonable price.I am always looking for shoes on ebay and had not seen any like this anywhere else. Good customer service and fast delivery. I love the choice of so many differentbrands (and not just shoes!). I will certainly look here first when considering buying any more shoes or accessories. Highly recommended

Lana39 - Thursday, 20 March 2014

I have used Spartoo for the first time couple weeks ago after looking for a brand that is hard to find in UK. After browsing their website i have noticed that there is a lot of offers on new lines, e.g. Ash wedge trainers have been 20% cheaper than any other store. They have free delivery and they guarantee it as 3 days, but my arrived in 24h! Product arrived in perfect condition and packaging was great. They also have free return policy which is big bonus.I will definitely shop again at Spartoo!

Michael - Thursday, 20 March 2014

Found what i wanted easily enough. Ordered what i wanted easily and received the next day, really pleased, many thanks.

Jason - Wednesday, 19 March 2014

Was lucky to find this product in stock. Really like the shoes but must be last season as couldn't find my size anywhere. Speedy delivery and good price.

Tracy - Wednesday, 19 March 2014

I would not hesitate to use this site again. Unfortunately the shoes that I ordered were too big for me, which was a real shame because they were lovely. I had to return them, but the return was free and within a couple of days I had received a full refund. Excellent service on delivery and very easy to return. With free postage on delivery and returns, you lose nothing if you do have to return an item. Thank you Spartoo.

Leeanda - Tuesday, 18 March 2014

I have been dying to have a pair of Birkenstock sandals. I am very happy with my comfortable, easy to wear sandals.

Ceri - Monday, 17 March 2014

I was cautious about using a previously unused website as I had recently been scammed by a fake shoe store, but everything about using Spartoo has been good. Great shoes at a great price, able to pay using PayPal, parcel arrived quickly and I was able to track it's progress.

Valentina - Monday, 17 March 2014

Found the branded shoes I wanted for a lot cheaper than anywhere esle. Ordered on Sunday and received on Tuesday, excellent service, great prices, really happy with the purchase and will definately shop here again.

Judy - Friday, 14 March 2014

I made a snap decision to order these boots, and before I knew it. I had my order confirmed and an estimated time of delivery for the following day - a brilliant service for a person like me who would prefer not to wait once a decision is made. True to their word, the delivery was made at the time stated and I was thrilled with my purchase. I will tell all my friends and family to shop with Spartoo. Easy , quick and reliable - isn't that what everybody wants?

Mary - Friday, 14 March 2014

My parcel arrived within a couple of days, not bad for delivery to the far north of Scotland. I already have a pair of these sandals, in white, so I know they are very comfy.

christine - Wednesday, 12 March 2014

The choice can be overwhelming but so varied you can find something perfect to suit. Take your time and filter to your own requirements. Ordering is easy, and you are kept up to date with the delivery and arrival time. The shoes/boots are beautifully packed. Best on line service I have ever used and I feel confident they are a secure and reliable site. If you want to talk about a product the girls are charming and answer honestly

MARY - Wednesday, 12 March 2014

Quite happy with service, order, postage and delivery. Everything about their service was great being first time experience with Spartoo.

Katie - Wednesday, 12 March 2014

I'd been looking to a replace a pair of biker-type boots I'd bought about 20 years ago and had literally worn out. Whilst these aren't exactly the same, they're a pretty good match. Great service, quick delivery and the boots were a good price. All in all, very pleased with the service and I would use Spartoo again.

Hinnaa - Tuesday, 11 March 2014


Andrea - Tuesday, 11 March 2014

I placed several orders for boots for myself and shoes for my two girls. The shoes/boots were all great quality and the prices were less than you would pay in a shoe shop. I had an issue where I returned some boots and did not receive a full refund but on contacting spartoo they were immediately refunded. I will buy from this company again and recommend them.

Louise - Tuesday, 11 March 2014

Ordered my boots on Wednesday lunchtime, they arrived before 9am the next day. Excellent service and the best price for ash boots I found. Would recommend. Thanks

Penny - Tuesday, 11 March 2014

I ordered shoes for next day delivery. They came from France through Germany via UPS Express shipping service and were delivered at 11.30 next day to me in South West England. Very impressive.

Srinivas - Tuesday, 11 March 2014

You can see a variety of brands with latest trends ready to browse online and as well order your choice by few clicks. More useful part for you is you can track your order from purchase through invoice number and your order will reach at your doorsteps the very next day in most cases. Overall I recommend you to have wonderful online experience one can have on internet.

Ruth - Monday, 10 March 2014

I'm always happy with the way Spartoo send their boots and shoes. All the info is there on the website, and the prices are competitive. sadly, these Camper boots weren't quite the right shape for me and I'm sending them back..... But I'll be back. Highly recommend this company.

Jamie - Monday, 10 March 2014

Spartoo were the only site on the whole of the Internet with my size (9). Everywhere else had sold out. Just as well as they were the cheapest site too...before I had my 10% discount taken off too. Quick delivery for free was an added bonus so all together I had a fantastic experience.

Denise - Saturday, 08 March 2014

Having never heard of this company before I was very wary but they proved to be excellent and I would not hesitate in recommending them and will definately be using them again

Customer - Friday, 07 March 2014

Great website, free delivery and the nxt day too I'm very pleased all round, I will be shopping with Spartoo again and recommending them to family and friends.

MARGARET - Friday, 07 March 2014

Very light weight comfortable shoes. Have several pairs of Salomon footwear and would be very reluctant to change to another brand. Order was despatched quickly and service very satisfactory.

Mrs - Friday, 07 March 2014

I trawled the internet to find a particular sandal and Spartoo seemed to be the only people with it in stock. I ordered them but unfortunately when I received them they were not comfortable and I had to send them back. Spartoo handled this very efficiently and refunded the money as soon as they got the sandals back. I would certainly try them again. M Spittle.

jackie - Wednesday, 05 March 2014

My partner found a lovely pair of shoes whilst on holiday in Spain last year , but couldnt get his size . We travelled to a shoe shop about 20 miles away that stocked the same make of shoes but they didn't have the ones he wanted. I reluctantly ordered online, and was very pleased that they arrived for his birthday. Easy to order and quick delivery from France !!! Will use this site again.

Mrs - Wednesday, 05 March 2014

Never used this site before but will definitely use again, good quick delivery and really good prices. Received my shoes the next day free delivery and the cheapest I could buy on line! Thanks Spartoo.

AmcnallyBelfast - Tuesday, 04 March 2014

I had never used this website before and usually like to purchase from websites I have heard of. However I was directed to this when I could not get my size in boots from dune and was greatly surprised that my size was available and the boots were half price. They were not half price on the dune website. Too good an opportunity to miss. Boots arrived within 5 days and I was delighted. I would have no hesitation in purchasing from this site in the future.

Rebecca - Tuesday, 04 March 2014

I easily found the particular pair of boots I was looking for and at a good price. I received several emails, updating me of their progress and then they arrived really quickly. Plus, I completed a survey and then got a £10 voucher!

christina - Monday, 03 March 2014

I got the boots I was looking for at Spartoo, they arrived very quickly and are a perfect fit,they have a large selection of brands to suit all budgets,I am now looking at what I can get next time.

Louise - Monday, 03 March 2014

I ordered a pair of shoes, they arrived incredibly quickly. Unfortunately they didn't fit and were not comfortable so I needed to return them. The returns process was as easy as it was to order them. I would be happy and confident to order again from Spartoo.

Greta - Monday, 03 March 2014

I ordered some Dune boots from They arrived in the stated time and were exactly as I expected. I will continue to use this website because of the huge range of shoes available and the level of service.

Nicholas - Sunday, 02 March 2014

My shoes came the next day, they were exactly what I ordered. It was a very easy and painless experience. The size was right as I have bought this brand before (Converse), so I have not tested the return policy. An all round good online retail experience.

Neil - Wednesday, 26 February 2014

Ah didnae ken onything aboot whaur they ur, jist hud a wee swatch at the price an ah thocht that'll dae me, nae botha thank ye very much an FREE DELIVERY forebye. £117 for 272's or £106 for the Neptunos wi platform soles an springs; dead gothic an jist kinky enough tae be impressive wi'oot gettin ye intae the wrang sort o trouble *winks* 'course when ah got the invoice it wiz aa in French ur Spanish ur summthin, but, ken, they boots izza mutts nuts so that suits me. OK well, you did say write it as if I was speaking to a friend and thats hoo ah telt it tae ma mates so watch oot fur a load of orders frae The Weej :-)

christina - Wednesday, 26 February 2014

I am delighted with Spartoo, I ordered a pair of Gabor ankle boots and they arrived very quickly, they fit so well, and were half the price of the high street. I am looking forward to browsing for more shoes. I am so happy to have found this site. Thank you.

sally - Wednesday, 26 February 2014

I purchased a lovely pair of boots to wear on my hen-night. I brought a size 3 my only wish was that they had been available in a size 2 as they are a bit big for me, my feet were killing me by the time I got home but they look soo good I suppose its worth the pain.

Shirley - Wednesday, 26 February 2014

This is the first time I had purchased via Spartoo and must say I was impressed at how easy they made my experience. I found the brand and actual product I wanted very quickly. The web site was clearly presented, easy to navigate and the standard of customer service was very good indeed. I will use them again

June - Tuesday, 25 February 2014

Now you know I've been shopping around to try and get a pair of Cleo Crocs? Well, finally found a fab pair on the Spartoo website. Not only were they a bit cheaper but free postage too! I mean, come on, what could be better than that? Really, really chuffed that I found this site; got my Crocs in record time too. Check it out.

Michael - Tuesday, 25 February 2014

I recommended Spartoo to 4 of my friends after receiving such a great service I ordered 3 pairs of trainers but they were the wrong size Spartoo paid for the return post and sent my replacements out the next day what a fantastic service I will use them again!

Linda - Saturday, 22 February 2014

Ordered a Ripcurl Parka, easy terms set up, quick delivery, good communication and tracking, unfortunately size I ordered was too big so just now free return to local collection point and printed out return label, will definitely shop at Spartoo again and get the right size!!

Pam - Saturday, 22 February 2014

Enjoyed browsing the site and being able to put my size into the sale items thus saving loads of time searching. Quick order system and quick delivery. No complaints at all and P.S I like the shoes.

Lisa - Thursday, 20 February 2014

Ordered Converse at 1.45pm as new customer hoping I had hit the next day delivery deadline as they were a last minute birthday present. Was amazed at the low price compared to the shops and even more amazed when the foillowing afternoon they arrived - and FREE delivery - doesnt get any better than that.Would definitely use Spartoo again and have reccommended to friends too. 'A' star rating!

tina - Thursday, 20 February 2014

The company was very professional. Delivery was fairly quick. I loved the fact that whenever I received an email which was every day, the person introduced themselves by name, I found this very refreshing. I will most definitely use this company again.

June - Wednesday, 19 February 2014

Have just taken delivery of a lovely pair of Crocs sandals. From start to finish, the service has been excellent, can't fault it - and have already recommended Spartoo to family. Many thanks.

SAMUEL - Wednesday, 19 February 2014

Got here in the end but was hoping to receive the shoes within a few days not the week it took but apart from that the service was excellent and would definitely buy from spartoo again.

lindsey - Wednesday, 19 February 2014

Ordered converse trainers, quick dispatch but due to bad weather conditions delivery took a week. Price was good and communication good as well.

gemma - Tuesday, 18 February 2014

Found the ordering experience fine, paid with paypal which is always of ease. Delivery was well informed with an email on order and one on dispatch with a code which allowed me to track the order. Ordered direct to friends house (was a gift for her daughter, who is very pleased with the purchase) so can't comment on packaging or anything but had no complaints from friend.

SHONA - Tuesday, 18 February 2014


julie - Monday, 17 February 2014

Bought the 'go Walk' shoes as I'm on my feet all day at work. I am very impressed with the shoes. Feel so comfortable.

Suzanne - Monday, 17 February 2014

It was so easy to order and delivery was next day. I ordered three pairs of shoes. I had to return one pair as they were too small. The returns process was easy and refund issued immediately without any problems.

Denise - Saturday, 15 February 2014

They said next day delivery and they meant it, which is unusual these days! Item arrived in pristine condition, price was good too (although was in the sale already, and I used a further 10% off voucher). Will likely use again, highly recommend.

Patricia - Friday, 14 February 2014

Unfortunately the items I purchased were too small. Very easy returns at no cost to me and I was able to print off the returns label and drop off the parcel to a local shop - all very pain free. Within two days had a full refund - excellent. Many thanks.

Nicola - Friday, 14 February 2014

Very please with all of the items ordered. Information on the expected delivery date was helpful. Packaging protected the good so they were received in perfect condition.

LD - Friday, 14 February 2014

I like this website. Used them last year when they had a sale/discount day for my converse trainers - couldn't get them cheaper anywhere else. Just ordered another pair under similar circumstances. Nice, personal touch with their communication and arrived super quickly.

Luciana - Friday, 14 February 2014

A speedy delivery and good packaging. Thanks for selling my favourite shoe/boot company, FLY LONDON xxxx

Maureen - Friday, 14 February 2014

Good prices, great communication, great mobile app all round great service. First time buyer - impressed will definately purchase again, no hesitation.

Dawn - Friday, 14 February 2014

This company was new to me but what a fantastic find. Brilliant prices and next day delivery. I would give this company a look before ordering anywhere else as the service & products were amazing!!

Connie - Friday, 14 February 2014

What a bargain!! Not only was this bag reduced by 65% i also got a further 10% off and free delivery,making what should have been a product worth nearly £60.00 just a fraction over £20.00! Spartoo emails you to tell you that your order has been processed and again when it has been shipped,there is also the option to track its progress,which you probably wont need as delivery is very speedy,my bag arrived within 3 days of ordering! The product was well packaged and much nicer than it looked in the picture on the website. All in all a very professional company and a very enjoyable shopping experience for me!!

Tara - Friday, 14 February 2014

Amazing and easy company to deal with. My shoes turned up quickly, the return process was good as I needed a smaller size. The correct size was also sent very quickly.

katie - Friday, 14 February 2014

They couldn't fulfil my order, but refunded me straightaway and gave me a 30% discount on my next order. Free postage and really quick postage. Top quality goods. Can't fault it.

Angela - Thursday, 13 February 2014

I am really impressed with this company, it made such a change to be able to speak to someone who was very helpful and sorted out a mistake that I had made with my order.Although I ordered the wrong pair of shoes, I did not have to pay for the postage of for the returns. I returned the shoes on Saturday and they promptly send the correct size on Wednesday. I did not have to re-order. I wish all companies were like this. Their customer service is brilliant and I will definitely recommend them.I bought Go walk shoes, these are very comfortable shoes, they are like wearing slippers. the soles have round pads, which really cushions the feet. I have arthritis of the feet and these are the only shoes that I can wear that are comfortable .Many people wear these shoes if they work long hours standing.I paid £35.00 for my Go walk shoes , but I had seen them for £50.00 in other shops.I look forward to shopping at Spartoo again .

Lee - Thursday, 13 February 2014

Thanks so much for a fast and easy purchase.I was told about your website via money saving expert.I also had a code and you were having a sale.It was much appreciated the speed in which you dispatched the items.Thanks again.

Pamela - Thursday, 13 February 2014

Bought a pair of converse trainers after I seen an advert showing a flash sale. Not only didi I get 50% off but I received another 10% off and FREE delivery. couldn't ask for better however to top all this off was that they arrived the NEXT day! Delighted!!!

Nikki - Thursday, 13 February 2014

From first looking at Spartoo to receiving my order, amazing service. I was contacted at each stage by a member of the team. If they continue this amazing service l think that they will go very far

Jess - Thursday, 13 February 2014

Brilliant service. Super fast delivery. I also returned some shoes due to size being too big and it was a very simple process and funds returned quickly.

angie - Thursday, 13 February 2014

Very happy with the service. Couldn't believe that if you order before 2pm then you are offered next day delivery. Amazing!!!!! Will definitely use again and I have already told everyone in the office about it. Ace!!!

Valerie - Thursday, 13 February 2014

I'd never used Spartoo before, but I was really impressed by their range of products and the discounts available. I was most impressed with the delivery, though; free and next-day, which you can't really beat! Will use them again for sure.

Michaela - Thursday, 13 February 2014

The delivery was quick (within a few days). The shoes were exactly as described on the website and for a really good price with free delivery (I checked elsewhere and they could not be bought cheaper). I will definitely use this website again.

Anna - Thursday, 13 February 2014

I ordered two pairs of shoes from Spartoo on separate occasions having heard about them through Money Saving Expert.Their prices were great, they had a huge selection and an easily navigatable website.I was so impressed with the speed of the delivery and the quality of the products I received.I will definitely shop with Spartoo again - I'm forever browsing their website now!

Stephanie - Thursday, 13 February 2014

FIRST TIME customer and will definitely be back; speedy delivery and I was kept fully informed throughout the process from order to delivery. Very impressive prices and good choice of styles and brands. Would recommend to everyone.

Jane - Wednesday, 12 February 2014

I ordered 2 pairs of converse at 10am & they were delivered the next day. Amazing service & free delivery too. I would deffo recommend & use again. Amazeballs !

Heather - Wednesday, 12 February 2014

I used Spartoo for the first time after seeing a discount code on the Martin Lewis money saving expert site. Not only did a get a bargain for a pair of Converse trainers but got free next day delivery. When I had a query with my payment I called them and I was able to speak to someone straight away. Would definitely use again

Emily - Wednesday, 12 February 2014

Fast delivery that can be tracked along its journey, great communication, and speedy returns/refund offered. I will definitely use Spartoo again, great quality products being sold at great prices. Would recommend to anyone.

Christine - Wednesday, 12 February 2014

An easy to use website. Wide range of brands. Fantastic prices and discount vouchers that work. Communication about order excellent. Free next day delivery as promised. Packaging on delivery good. Item as described and in perfect condition. Cannot recommend this company highly enough.

Carolyn - Wednesday, 12 February 2014

Great range of shoes, I bought some men's converse, they had the exact colour and size we needed. Next day delivery, and great price, would definitely recommend!

Cheryl - Wednesday, 12 February 2014

I would definitely order from Spartoo again - good quality product, just as described, low price, good discount and, ordered at lunchtime, my order was delivered by 9am the following morning. Excellent!

alison - Wednesday, 12 February 2014

Fast and pleasant delivery (we weren't in but all I had to do was phone a local person who re delivered next day.) Never had any problems with delivery or items.Great service!

Ann - Wednesday, 12 February 2014

Really impressed with Spartoo. My order was delivered on time and they offer a free returns service. The choice is fantastic and tthey have very competetive prices.

Clare - Wednesday, 12 February 2014

The site was really easy to use. My order was dispatched the same day and delivered the next morning. All the way through I was kept fully informed by the team at Spartoo. Excellent website, excellent product and outstanding service.

David - Tuesday, 11 February 2014

Had a pair of shoes from them back in December and the soles split after just 3 months. Spartoo offered me an exchange or refund within hours of informing them. I chose a new pair of shoes and the exchange was completed within 2 days! Extremely helpful throughout and outstanding customer service! Well deserved 5 stars!

MedStudent - Monday, 10 February 2014

I was honestly worried whether Spartoo was just to good to be true but my lovely shoes arrived within 3 working days (as promised) in great condition and fitted perfectly to boot!I would definitely use Spartoo again in the future and would (and have already) recommend them to my friends!

Kirsty - Monday, 10 February 2014

I had been searching for a pair of black New Balance for a while and eventually can across this website. It was easy to navigate and place the order. The order arrived promptly and I would certainly consider buying form them again.

Anne - Monday, 10 February 2014

The Gabor boots I ordered arrived promptly after three working days. They were exactly what I had ordered and fitted perfectly. I hunted through many shops to find brown ankle boots (obviously not this year's colour) and had great difficulty in finding them until I looked online. Well done Spartoo, great service and a very satisfied customer.

Serena - Monday, 10 February 2014

My partner needed new work boots, so googled the brand and found this site. I was mega impressed with the speed and quality of service, so when I was looking to spend my Christmas money for a pair of Ladies high boots - I checked out the website. Found what I wanted - ordered them - via France - they arrived - they are superb. Will always check out your site first in future.

Who is SPARTOO? | FAQ | The benefits | Join us | Terms & Conditions | *Conditions of our current promotional offers | Information Technology and Privacy | Contact


Secure payment at the shoe retailer

4.60 / 5 Calculated from 1433 reviews Google